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Founder-led communications or expert-led: Why not both?

December 10, 2025 by Kyle Marshall

If the founder/CEO is regularly sharing insights, and a second leader or subject matter expert starts to do the same, does that give you double the impact? Yes and no. Yes in terms of output, and perhaps engagement, assuming each one posts about the same and gets roughly the same results. But no in terms …

Read moreFounder-led communications or expert-led: Why not both?

Founder-led communications needs a process. Here’s one to try.

November 20, 2025 by Kyle Marshall

If you’ve got a communications program that’s achieving the results you want, you’ve almost certainly got a good process behind it. Maybe I’m biased from the way this was drilled into my head during the 20 years I spent doing comms at a large payer. But still, it should be true for any organization. And …

Read moreFounder-led communications needs a process. Here’s one to try.

The case for founder-led communications

November 10, 2025 by Kyle Marshall

“The job of a CEO or any manager is a constant battle between doing the work and communicating about the work; between being head down and popping your head up to motivate the team or inform the outside world. Yet crucial functions are beginning to move back into the remit of the CEO. Communications is …

Read moreThe case for founder-led communications

Where B2B healthcare audiences hang out

October 22, 2025 by Kyle Marshall

B2B healthcare marketers: Do you know where to find your target audiences? Identifying your audience – your ideal customer profile – is the first step to reaching it. Along the way, another crucial step is to figure out where and how your audience members congregate, get their information, and learn more about the products and …

Read moreWhere B2B healthcare audiences hang out

Healthcare search isn’t dead, it’s just different

October 10, 2025 by Kyle Marshall

Is AI search replacing traditional search in healthcare? And more to the point, should you change your marketing approach in hopes of attracting more patients or buyers who are using AI tools and relying on AI overviews when searching? I’m not an expert in SEO (search engine optimization), so I can’t answer these questions. But …

Read moreHealthcare search isn’t dead, it’s just different

Why you need a dedicated thought leadership messaging platform

September 23, 2025 by Kyle Marshall

Anybody who’s ever done a tour of duty in thought leadership communications knows there’s a sharp difference between the easy way and the right way. Easy looks like: Right looks like: Marketing and communications pros who handle thought leadership would rather do it right – but often have only enough time and resources to do …

Read moreWhy you need a dedicated thought leadership messaging platform

Beat the rush and build a custom GPT – now – for executive communications

September 12, 2025 by Kyle Marshall

By now a lot of companies have at least experimented with using artificial intelligence tools to help with executive communications. The goal is to improve the quality and frequency of LinkedIn or blog posts, newsletters, emails, and other communication from the CEO or thought leader. This seems to be a pretty good use of AI. …

Read moreBeat the rush and build a custom GPT – now – for executive communications

How to think about thought leadership: Late 2025 edition

August 26, 2025 by Kyle Marshall

Thought leadership is having its moment. The rush is on to adapt to an AI-influenced world of marketing and communications. With it comes a spike in interest in thought leadership as a form of content (thoughts) from humans (leaders) that AI does a lousy job of creating. Let’s be clear on one thing: Thought leadership …

Read moreHow to think about thought leadership: Late 2025 edition

Want your content to stand out? Start by getting better at interviewing experts

August 13, 2025 by Kyle Marshall

Look through job openings for content and communications positions and you’ll find a lot of the same phrases repeated: Exceptional writing and storytelling ability Deep expertise in content strategy (or media relations, digital marketing, measurement, etc.) Strategic mindset Strong project management skills Now step back and think about the requirements not listed. When’s the last …

Read moreWant your content to stand out? Start by getting better at interviewing experts

Can AI build an accurate B2B healthcare persona?

June 4, 2025 by Kyle Marshall

Understanding who to target used to take lots of money and lots of months for surveys, focus groups, interviews, and market research. Now, of course, we have artificial intelligence tools that can do some of this for us. In a few minutes’ time you can prompt your AI tool of choice to provide a buyer …

Read moreCan AI build an accurate B2B healthcare persona?
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